One minute I was smiling at a colleague’s half-hearted thrumming as she stared into the distance, mind clearly on anything but the job in hand.
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The power of customer service
More and more, customer service and public relations are becoming intertwined, especially as we increasingly run our clients’ social media accounts.
In the last week I have been subject to polar opposites in customer service and it really does make you think about how much the customer service a brand provides, affects the perception of that brand.
Read moreAdding a little local colour
Anyone looking at MCG’s branding will guess that we love a bit of colour, so I was delighted to see the new Leeds City Region logo at the Local Enterprise Partnership Summit at the Royal Armouries today. It’s a real celebration of local colour
The coloured circles, each represent one of the ten districts which make up the Region: Barnsley, Bradford, Calderdale, Craven, Harrogate, Kirklees, Leeds, Selby. Wakefield and York, created a colourful rainbow of balloons on the screens above the heads of 750-plus public sector chiefs and leaders of private business which made up the audience.
Too much professionalism spoils chances of success
Driving home last night I happened upon Four Thought – BBC Radio 4’s series of talks ‘which combine thought provoking ideas and engaging storytelling. Recorded live in front of an audience at the RSA in London, speakers take to the stage to air their latest thinking on the trends, ideas, interests and passions that [...]
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